
Professional vehicle merchandising guide: photo requirements, option verification, competitive pricing, and descriptions that convert browsers to buyers.
Vehicle merchandising quality directly determines how fast you sell and at what price. Dealers with professional photos, complete option lists, and accurate descriptions sell vehicles 40% faster at 8-12% higher prices than dealers with poor merchandising. The difference between a 30-day and 90-day turn is often just photo quality and listing completeness.
This checklist covers the three pillars of effective vehicle merchandising: professional photography (angles, lighting, backgrounds), comprehensive option documentation (factory + dealer-installed), and competitive pricing strategy. Master these fundamentals to maximize click-through rates, reduce time-to-sale, and improve gross profit per unit.
Photos are the #1 factor in online listing performance. Buyers judge vehicle condition in 3 seconds based on the hero photo. Poor photos = instant scroll-past, regardless of price or options.
| Photo Angle | Purpose | Tips |
|---|---|---|
| Front 3/4 Driver Side | Hero shot (first impression) | 45-degree angle, shows front + side, clean background |
| Rear 3/4 Passenger Side | Shows rear + opposite side | Balances perspective, shows full vehicle profile |
| Driver Side Profile | Shows body lines, wheel fitment | Straight-on 90-degree angle, level horizon |
| Passenger Side Profile | Shows opposite side condition | Captures right-side damage/wear if present |
| Front Straight | Shows grille, headlights, symmetry | Centered, level, shows front fascia details |
| Rear Straight | Shows taillights, exhaust, rear bumper | Captures rear features, license plate area |
| Wheels/Tires (Close-up) | Shows wheel condition, tire tread | One photo per wheel style (front + rear if different) |
| Engine Bay | Shows cleanliness, maintenance level | Clean engine = well-maintained perception |
| Element | Best Practice | Avoid |
|---|---|---|
| Lighting | Overcast days (soft, even light) or early morning/late afternoon (golden hour) | Direct noon sunlight (harsh shadows), indoor fluorescent lighting |
| Background | Clean, uncluttered (empty lot section, plain building, nature) | Other vehicles in frame, trash cans, cluttered shop area |
| Camera Height | Waist-level for exterior (avoids distortion), eye-level for interior | Ground-level (makes vehicle look tall/awkward), overhead (unflattering) |
| Vehicle Prep | Wash/detail before photos, remove dealer tags/stickers, close all doors/trunk | Dirty vehicle, dealer plate visible, doors/trunk ajar |
| Camera Settings | High resolution (minimum 1920x1080), landscape orientation, HDR mode if available | Portrait orientation, low resolution, heavy filters/editing |
Complete option lists improve search visibility (buyers filter by options) and reduce post-sale disputes ("I thought it had navigation"). Always verify options physically—VIN decoding misses dealer-installed and aftermarket options.
Step 1 - VIN Decode: Use NHTSA API or paid service (Carfax, Chrome Data) to get factory options. Provides 70-80% of option list automatically.
Step 2 - Physical Verification: Walk around vehicle with option list, verify each item. Add options VIN decoder missed (sunroof, navigation often missed). Remove options incorrectly decoded (verify trim-specific features).
Step 3 - Dealer-Installed Additions: Check invoice/purchase records for accessories added at acquisition (remote start, tint, aftermarket wheels). Inspect vehicle for non-factory equipment.
Step 4 - Owner's Manual/Window Sticker: If available, cross-reference original window sticker or owner's manual for complete option packages.
Pricing determines your days-to-sale and gross profit. Price too high = long aging (carrying costs eat profit). Price too low = fast sale but missed gross opportunity. Use market-based pricing with strategic positioning.
| Step | Action | Example |
|---|---|---|
| 1. Define Comparables | Same year ±1, same make/model/trim, mileage ±10,000, within 100 miles | 2022 Honda Accord EX-L, 28k-48k miles, within 100 miles of your lot |
| 2. Search Marketplaces | Check AutoTrader, CarGurus, Cars.com, Facebook Marketplace | Find 5-10 comparable listings |
| 3. Calculate Median | Sort prices low to high, take middle value (not average—avoids outliers) | $24,500, $24,995, $25,200, $25,500, $26,000 → Median: $25,200 |
| 4. Adjust for Differences | Add/subtract $500-1,000 per significant difference (mileage, options, condition) | Your vehicle has navigation (+$800), but 5k more miles (-$400) = +$400 adjustment |
| 5. Set Target Price | Position based on turnover goal (see table below) | Market median: $25,200 + $400 adjustment = $25,600 target |
| Pricing Position | Target Days to Sale | When to Use |
|---|---|---|
| Below Market (5-10% under median) | 7-14 days | Aged inventory (60+ days), need cash flow, vehicle has condition issues, high carrying costs (floor plan interest) |
| At Market (median price) | 30-45 days | Average condition, normal turnover goals, competitive market with many comparables |
| Above Market (5-10% over median) | 60-90 days | Excellent condition, rare options, low mileage, limited local competition, premium vehicle |
| Premium Pricing (10-15% over median) | 90+ days (or never) | Certified Pre-Owned, warranty included, one-owner, dealer reputation premium. Risk: aged inventory. |
Monitor weekly and reprice when:
Descriptions complement photos and options—they shouldn't replace them. Focus on vehicle-specific details, condition notes, and unique selling points. Avoid generic copy-paste descriptions.
| Do | Don't |
|---|---|
| Be specific (actual mileage, actual options, actual condition) | Use vague terms ("low miles" without number, "loaded" without listing options) |
| Disclose known issues (minor scratches, worn tires, check engine light) | Hide problems (buyer will find them, kills trust and deal) |
| Use facts (one-owner, Carfax clean, service records, new tires) | Use hyperbole ("pristine", "showroom", "mint", "best deal ever") |
| Mention vehicle history (trade-in, lease return, original owner) | Omit history (auction, salvage title, flood damage—legal requirement to disclose) |
| Include warranty information (remaining factory, dealer warranty, AS-IS) | Promise warranty you don't offer or misrepresent coverage |
Minimum 15-20 photos for online marketplaces (exterior angles, interior, engine, trunk, wheels, VIN). Top-performing dealers use 25-35 photos including detail shots of options, minor damage, tire tread, and underbody. More photos = higher click-through rates and fewer buyer questions.
Standard sequence: (1) Front 3/4 driver side (hero shot), (2) Rear 3/4 passenger side, (3) Driver side profile, (4) Passenger side profile, (5) Front straight, (6) Rear straight, (7) Dashboard/driver seat, (8) Front seats, (9) Rear seats, (10) Trunk/cargo, (11) Engine bay, (12) Wheels/tires, (13) VIN plate, (14) Options/features, (15+) Damage/wear areas. This order matches buyer browsing patterns.
List ALL options, not just premium features. Buyers search for specific options (heated seats, backup camera, blind spot monitoring). Missing options = missed search visibility. DMS systems can auto-populate options via VIN decoding, then manually verify and add dealer-installed accessories.
Use market-based pricing: Check 3-5 comparable vehicles (same year/make/model/mileage/condition within 100 miles). Price at or slightly below median if you want fast turnover (7-14 days), at median for normal turnover (30-45 days), or 5-10% above median if vehicle has rare options or excellent condition. Reprice weekly based on market activity.
Poor photo quality (dark, blurry, cluttered background) kills 50%+ of listing effectiveness. Buyers won't click if hero photo looks unprofessional. Second biggest mistake: incomplete option lists (buyers can't find your vehicle in filtered searches). Third: generic copy-paste descriptions (no vehicle-specific details).
Automate vehicle merchandising in your DMS. DealerOneView helps you create professional listings with VIN-decoded options, photo organization, competitive pricing analysis, and one-click syndication to AutoTrader, CarGurus, and Facebook Marketplace. Reduce listing time from 30 minutes to 5 minutes per vehicle.
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