Privacy Policy

As a North American resident, you have specific privacy rights under applicable federal, state, and provincial laws:

• Right to Access: Request a copy of your personal information we hold
• Right to Correction: Request corrections to inaccurate information
• Right to Erasure: Request deletion of your personal data (where applicable)
• Right to Portability: Receive your data in a machine-readable format (Quebec Law 25)
• Right to De-indexation: Request removal from search results (Quebec Law 25)
• Right to Transparency: Understand how automated decisions are made

We collect and use your personal information only for specified, explicit, and legitimate purposes:

• Service Delivery: To provide and maintain our dealership management platform
• Account Management: To create and manage your account
• Billing & Payment: To process payments and manage subscriptions
• Customer Support: To respond to inquiries and provide assistance
• Security: To protect against fraud and unauthorized access
• Legal Compliance: To meet regulatory and legal obligations

• Consent: We obtain meaningful consent for collection, use, and disclosure
• Contractual Necessity: Processing required to fulfill our service agreement
• Legitimate Interests: For business operations where balanced with your rights
• Legal Obligations: To comply with applicable US and Canadian laws and regulations

Your personal information is stored and processed within North America (USA and Canada). If we transfer data internationally, we ensure appropriate safeguards are in place:

• Contractual protections with service providers
• Enhanced security measures for cross-border transfers
• Transparency about data locations
• Compliance with CCPA, state laws, and Canadian provincial requirements

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Active Accounts: Duration of your subscription plus 7 years for business records
• Financial Records: 7 years as required by US and Canadian tax law
• Marketing Data: Until consent is withdrawn or account closure
• Security Logs: 90 days unless required for investigation

We use cookies and similar technologies to improve your experience. You can manage cookie preferences through our cookie consent banner. Essential cookies required for the platform to function are always active.

To exercise any of your privacy rights, you can:

• Submit a privacy request through our Privacy Request Form
• Email us at: privacy@dealeroneview.com
• Contact our Privacy Officer by mail (address available on request)

We will respond to your request within 30 days (PIPEDA) or as required by applicable provincial law. Identity verification may be required before processing your request.

In the event of a privacy breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required by PIPEDA. For Quebec residents, we also comply with Law 25 notification requirements.